FAQs

Where can I purchase Tabcat?

Currently, Tabcat products are only available online, and via online 3rd party suppliers.  Tabcat is not available in high street and retail stores.

What is Tabcat’s WEEE policy?

Tabcat is a responsible re-seller and will take back your old product when you purchase a new one.  We would ask you to contact us at sales@mytabcat.com so we can provide you a free of charge a return envelope for your product so we can recycle your old product accordingly.  This is in accordance with WEEE (The Waste and Electrical Equipment Directive).

Does Tabcat work abroad?

Yes, Tabcat uses the same technology as Loc8tor, both of which use the 2.45GHz frequency band which can be used worldwide.

Can I download Tabcat Product user manual?

Yes, click here for the user manual for the Tabcat.  We recommend you read this before setting up your device.

What is your delivery policy?

We currently offer priority and standard delivery to almost anywhere in the world.  Please check if we deliver to you on our checkout page.  Orders must be received by 15:00 GMT, Monday to Friday, otherwise they will be shipped the next business day.  Full delivery information can be found here.

How can I track my order?

As we use different couriers for different locations you can email us on sales@mytabcat.com and we will provide you with a tracking number, if available.

What is the difference between the handset and the tag?

The handset is a credit-card sized device that you hold which sends a signal to the Tag.  The tag is a small disc-shaped item that is placed on your cat’s collar.   You can view the exact sizes of the handset/tag here.

Will tags owned by other people affect my Tabcat handset?

No. Each tag is uniquely registered to your handset during a simple set up process. It is then not possible for other handsets to track your tags or for other tags to be picked up by the signal from your handset.

I have just received my package in the post – where do I start?

Firstly, remove the Tabcat from its protective packaging and familiarise yourself with the instruction manual, the rest of the contents and the handset.  The 4 buttons on the face of the device are the locating buttons to which you can register up to 4 tags – 2 are included in the Tabcat pack.  The button on the left hand side is the volume control.  There are 3 settings; low, high and mute.  The button on the right hand side is the on/off switch.  Please note that the device will switch off automatically if inactive for 45 seconds.

For a visual demonstration please watch our video – Setting up your Tabcat

How do you register a tag to a handset?

Place the tag you wish to register within arm’s length of the handset and ensure it is the only active tag in close proximity to the handset. Ensure the plastic strip has been removed to activate the battery and that the case is clipped shut. To register the tag to button 1, hold button 1 down for three seconds or until you hear a beep. Repeat registration process for any other tags with the other available buttons.

For a visual demonstration please watch our video – Registering a tag

How do you Un-register a tag from a handset?

Press the right hand side button to switch on your Tabcat – the red status light will flash. Press the left hand side (volume) button and simultaneously press button 1. Hold both buttons down for three seconds or until you hear a beep. Then release both buttons. After a few moments the Tag and handset will beep again to confirm the un-registration process has been successful. This will un-register the tag paired with button 1 and allow you to register the tag to a different button or handset. Repeat this process holding down the left hand side button and button 2 to un-register tag associated with button 2. Repeat as necessary for buttons 3 and 4.

My tag isn’t working – what should I do?

Firstly, open your tag, re-insert the battery, and then close the tag, making sure that the writing on the battery is facing up.  Sometimes batteries become dislodged inside the tag and stop working.  If you still don’t get any noise from your tag, it is most likely the battery will need to be changed.

If you do hear one beep, this means that tag has already been registered.  This will either be to the existing handset or an old handset (it can only be registered to one handset at a time).

If you hear 2 beeps, this means the tag is unregistered and you should try to register your tag again.

I’m having problems registering a tag?

If you have any problem registering the tag to the handset, open the tag as per the instruction manual and close the tag again. The tag will beep. Now try registration again.

If I purchase new tags, will they work on my old handset?

In short, yes.  However, there will need to be an empty slot on your handset i.e. if you had all 4 tags registered to your old handset, at least one of those tags must be  deleted or unregistered to make space for your new tag.

If I purchase a new handset, will my old tags work?

Similarly, in short, yes.  However, the old tags must be deregistered from the old handset.  If you are unable to deregister the tags because the handset is lost or broken, these Tags can’t be used on a different handset.

Do you still sell lozenge shaped tags?

The lozenge shaped tags have been discontinued and have been replaced by disc-shaped tags.  The disc-shaped tags are still compatible with your old handset, providing there is space on your handset for them to be registered to.  Please note that the lozenge shaped tags require SR54 batteries.

What batteries does the Tabcat use?

Both the Tabcat tag and the Tabcat handset uses 1 x CR2032. They are currently out of stock on our website but can be purchased from most supermarkets or stores that would sell batteries.  If you are still using our old, discontinued lozenge shaped tag, you will require 2 x SR54 batteries in each tag.

How do you change the batteries in a tag?

Remove rubber bang going around tag, if present. At the top end of each tag there is a hole which you can thread a lanyard through. At the opposite end there a small space you can insert the tag opening tool (included in pack) or  use your fingernails. Insert into space and if using the opening tool, twist and the tag will pop open. Replace with CR2032 battery keeping plus side face up.  Replace the lid by lining up the lanyard hole and pressing shut ensuring the Tag is securely clipped shut all the way round

How do I attach the tag to my cat’s collar?

Making sure you’ve registered the tag to the handset first, insert the tag into one of the slits in the silicon case. Now you can thread the cats’ collar through both slits on the silicone case to attach.  You can now put the collar on your cat and you’re ready to go!

How do I train my cat to come home?

When you press the registered button on the handset, the tag on your cat will make a little beep which helps the cat understand it is time to come home. If there is food treats or tit-bits waiting at home too, this will further assist their desire to come home. It is also worth noting that all 4 buttons will make a slightly different beeping noise on the tag.

What’s the difference between Tabcat and Loc8tor?

Apart from the name, the only difference is the Tabcat comes with a protective case to help you attach the tag to your cat’s collar.  The Loc8tor Lite does not include the cases (These are available to purchase separately.) but it does include adhesive strips and keyring cords.

Can I return my Tabcat if it’s not right for me?

Your satisfaction is very important to us so Tabcat comes with a 30 day money back guarantee. All you have to do is a) contact the Customer Satisfaction Team on sales@mytabcat.com, b) complete the product Returns Form and c) return the form and the product in its original condition and packaging to Loc8tor, Devonshire House, Manor Way, Borehamwood, Herts, UK WD6 1QQ.  We’d recommend that you send it “signed for” as we can’t be responsible for items lost in the post.

 

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